PEOPLE WONDER WHY THE CALL CENTRE GUYS R PAID SO MUCH......FOR JUST
BEING ON THE PHONE. TAKE A LOOK:
1). Tech Support: "I need you to right-click on the Open Desktop."
Customer "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer "No."
Tech Support:: "Ok, sir. Can you tell me what you have done up until
this point?"
Customer: "Sure, you told me to write "click" and I wrote "click"."
--------------------------------------------------
2) Customer: "I received the software update you sent, but I am still
getting the same error message."
Tech Support:: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
3).Customer:: "I'm having trouble installing Microsoft Word."
Tech Support:: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support:: "Madam, remove the disk and tell me what it says."
Customer:: "It says [PC manufacturer] Restore and Recovery disk."
Tech Support:: "Insert the MS Word setup disk."
Customer:: "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."
--------------------------------------------------
4).Customer:: "Do I need a computer to use your software?"
Tech Support:: ?!%#$
--------------------------------------------------
BEING ON THE PHONE. TAKE A LOOK:
1). Tech Support: "I need you to right-click on the Open Desktop."
Customer "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer "No."
Tech Support:: "Ok, sir. Can you tell me what you have done up until
this point?"
Customer: "Sure, you told me to write "click" and I wrote "click"."
--------------------------------------------------
2) Customer: "I received the software update you sent, but I am still
getting the same error message."
Tech Support:: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
--------------------------------------------------
3).Customer:: "I'm having trouble installing Microsoft Word."
Tech Support:: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support:: "Madam, remove the disk and tell me what it says."
Customer:: "It says [PC manufacturer] Restore and Recovery disk."
Tech Support:: "Insert the MS Word setup disk."
Customer:: "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."
--------------------------------------------------
4).Customer:: "Do I need a computer to use your software?"
Tech Support:: ?!%#$
--------------------------------------------------